I manage a team of business analysts that support users and power users.
We are slammed on a regular basis of requests that fit neatly in between support calls and software development projects.
Out-of-the-box Solutions in SharePoint do not need the lengthy Software Development Life Cycle process. But having managed software projects in the past, I recognize the importance of the governance that such a process brings.
Below are not some theoretical, in-a-perfect-world approach that we pretend to adhere to. Rather, they are actual steps that I oversee to manage the sanity levels of the short-staffed team I have in place.Keep fighting the good fight!