Recently, I was tasked to put together a document to explain the provisioning process for interdepartmental site creation (creating sub-sites in a SharePoint Publishing Site). This document was to be a quick guide for site requestors to understand the process and provide guidelines.
To begin, I reviewed the notes of the meeting and started to doodle on a tabloid sized paper. The doodles were ideas I wanted to convey. I thought of all the commonly asked questions and wanted to come up with a way to answer them using diagrams, icons and images.
As I sat back and gazed at all the nonsense I scribbled, I thought, “how can I put all of this in a single document WITHOUT it becoming a 20-pager that people would just gloss over?” The answer was pretty simple. I would keep everything on one page – the same tabloid sized page that I was using for my doodles. But I still had a story to tell so the comic approach kept on jumping out at me as the way to go.
So I began with creating my characters (if you can call them characters, 3 user icons) in Photoshop.
Once I had the characters, everything just took off from there. I already had the concepts floating in my head for months so now it was just a matter of crystallizing them onto Visio. I created one panel after the next using my doodles as the source material.In the diagram, I am represented by the geek squad-esque icon and the site requester is in green. What I like about the material is how it shows ownership/responsibility with the site requester. This is sometimes a difficult feat as users tend to assume you’ll be doing everything for them.
I hope to create more of these in the future.
Nice work! I really like this idea of communicating to clients!